Refund Policy

Effective October 24, 2026

If something isn't right, we want to hear about it. Here is how refunds work. Your signed agreement can set different terms, and if it does, the agreement wins.

Free walkthrough

The first walkthrough is free, so there is nothing to pay and nothing to refund.

One-time projects

• Before we start: if you cancel before work begins, we refund 100% of anything you paid.
• After we start: we refund the part of your payment for work we haven't done yet. Work already completed and delivered is not refundable.
• Third-party costs: money we already paid to other companies on your behalf with your approval (for example printing or software) can't always be refunded. These costs are listed in your proposal.

Monthly services

• Monthly services are billed at the start of each month.
• You can cancel by email. The notice period is in your agreement, and we tell you about it before you sign.
• We won't charge you for any month after your notice period ends. If you paid ahead for months we won't work, we refund them in full.

Not happy with the work?

Tell us within 14 days of receiving a deliverable. We'll fix it within the revision rounds in your agreement. If we can't make it right, we'll talk with you about a fair partial refund.

How to ask for a refund

Email info@dataanddoughco.com with your name, your restaurant and what you'd like refunded. We reply within 3 business days. Approved refunds go back to your original payment method within 10 business days.